SHIPPING & RETURNS
Return Policy & Exchanges
Our customer service team is available Monday-Friday 9am-4pm EST and will get back to you within 24 hours. If you contact us over the weekend we’ll get back to you on Monday!
For a quick reply during business hours you can text: 407-592-1139 or send us an email.
Canceling your order
Should you need to cancel your order, please try and contact us ASAP as we ship orders fast! Once an order has shipped it cannot been canceled.
For immediate service send us an email.
Return policy & exchanges
We want you to be completely satisfied with your purchase. If something just isn't right, please send us an email to start your return.
Unopened merchandise ... Return unopened and unused products within 30 days for a refund. Please note we are unable to refund shipping costs. Send us an email to start a return.
Tried it but don’t like it? Let us know what you didn’t like and we’ll refund the price in store credit and help you find a better match.
Non refundable items: Supplements, free gifts or sale items are non-refundable. For sanitary reasons, we do not accept returns for makeup brushes or muslin face cloths.
All Natural Collection will ONLY pay for a return's shipping costs if a product arrived damaged or if we sent you the wrong product. Otherwise, return shipping costs back to our warehouse in Florida are the responsibility of the customer.
We recommend getting a tracking code for your return so you can track its progress back to us.
Once a return is submitted, our team will review your order and the refund will be processed back to the original form of payment. Please note we are unable to refund shipping costs.
STILL HAVE QUESTIONS?
We’re here to help. Contact us at anytime.