Get Your Questions Answered
Have questions? We're here to help. Review our FAQ's below - if you don't find the answer you're looking for let us know - we're here to help.
You can message us on our website or email us
Please be aware that we are a small team and will answer your questions as quickly as possible. You will receive the fastest response by sending an email.
Are your products all natural? Organic?
Every product we carry is free from known or suspected harmful ingredients.
Some brands use only 100% natural or organic ingredients. Other brands make a conscious choice to use safe synthetics when natural ingredients come from unsustainable sources or are impractical.
For example, Vitamin C is one of the most well known active ingredients in skincare. It’s also most likely synthetic. While chopping up vitamin C-rich fruit and vegetables is possible for DIY recipes, it’s highly unstable. For this reasons, vitamin C is usually synthetic — even in natural skincare products.
Is All Natural Collection cruelty free?
Absolutely! Animal testing is the ugly side of the beauty industry and we refuse to participate. Our brands embrace both cruelty free & sustainable practices and are 100% cruelty free. That means no animal testing at any stage - not ever!
Most of our products are also vegan friendly (no animal ingredients). A few products contain beeswax, honey or carmine (a colorant in cosmetics). Our brands only use bee products from sustainable honey bee farms.
Are your products safe for sensitive skin?
Generally, yes. We have an extensive collection of products for sensitive skin. Our ingredients are (mostly) botanical-based and free from harsh ingredients, harmful chemicals, toxins and hormone disruptors. We have had many women and men with sensitive skin successfully use our products. Not sure where to start? See our 4 Step Routine For Sensitive Skin.
If you are pregnant or have extra sensitive skin you know any ingredient, no matter how ‘natural’, can cause a reaction. Occasionally, essential oils can irritate sensitive skin so we recommend our Essential Oil Free collection during pregnancy or if your skin is extra sensitive.
Do you list all of the ingredients in your products?
Yes, we believe in 100% transparency and expect our brands to do the same. In fact, because our natural makeup and natural skincare brands use natural and organic ingredients and occasionally safe synthetics, you wont need a chemistry degree to decipher our labels. Most of the ingredients should be easily recognizable. We encourage you to read our ingredients lists. If you have a question about any ingredient, contact Customer Service for more information.
Why is the color or scent of my product different this time?
Minor differences will almost always exist with natural beauty products. It depends on when ingredients are harvested. Most brands source from a variety of farms, so sources are not depleted, which also results in variations. These minor variations do not change the potency of your products.
Help! I'm not sure what products are best for me. Can you help?
We’re here to help! We know how difficult it can be to choose between several products. Contact Customer Service and we will gladly help you find the best organic makeup and organic skin care products for you.
What is the status of my order?
Once you place your order you will receive a confirmation email. As soon as your order has shipped you will receive a shipping notification with a tracking number you can click on to see the status of your delivery. It may take 24 hours for tracking updates to appear. If you have any questions about the status of your order please reach out to Customer Service.
How can I change or cancel my order?
Orders placed on our website are processed and shipped quickly and once an order ships we are unable to cancel it. If you do need to make a change, reach out to Customer Service right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out! If you entered the incorrect delivery address, please contact Customer Service right away.
What if something I ordered arrives damaged?
Oh no! Contact us right away and we will fix it.
RETURNS & EXCHANGES
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If something just isn't right, here's what to do:
Unopened ... Return unopened and unused products within 30 days for a full refund (less original shipping cost). Please contact us at firstname.lastname@example.org with your order number to start a return. The refund will be processed back to the original form of payment.
Tried it but don’t like it? Let us know what you didn’t like and we’ll refund the price in store credit and help you find a better match.
Return shipping costs back to our warehouse in Florida are the responsibility of the customer.
What items are non-refundable?
Supplements, free gifts and clearance items are non-refundable. For sanitary reasons we do not accept returns of makeup brushes or sponges or face cloth.
Can I get my shipping fees refunded?
While we can refund unopened items and provide a store credit for used products - we are unable to refund original shipping costs. Return shipping is the responsibility of the customer.