SHIPPING & RETURNS
Fast & Free Shipping on US Orders $50+
Please note free shipping is applied after discounts (including rewards vouchers.)
Standard Shipping (2-5 days depending on location): $5.95 flat rate.
Shipping estimates do not include processing time.
√ Orders placed Monday through Friday are shipped within 1-2 business days. Orders placed Saturday and Sunday are processed the following Monday.
√ All orders ship via USPS or UPS.
√ FREE Shipping on all US orders $50 and over. Flat rate of $5.95 on all other US orders
√ Expedited 2-3 Day Shipping for $12.50
Please note we do not ship to freight forwarding companies because we cannot ensure your products reach you safely or in a timely manner. We appreciate your understanding.
What's in a box?
While we can't do away with packaging altogether - we do our best to make sure our packaging is as eco-friendly as possible.
We ship in recyclable padded envelopes or boxes. If your items need a little extra protection we use:
- GreenWrap (or similar) which offers similar cushioning and padded protection as bubble wrap but is naturally biodegradable, compostable, SFI-certified, and fully recyclable.
- We also use recyclable tissue paper and paper shred (from recycled material).
- Liquids (e.g. shampoo & conditioner) are shipped in clear plastic bags made from 100% Recycled Material.
- Because every little bit helps - when possible we use carton packing tape with renewable and biodegradable plant-derived adhesive & backing. Heavier orders sometimes require stronger tape.
Restricted Hazardous Items
Certain items considered hazardous materials include aerosols and alcohol-based products (e.g. nail polish and hair spray) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments, we use UPS Ground. Regrettably, these items cannot be shipped internationally or to Alaska, Hawaii, or Puerto Rico.
SHIPPING TO CANADA
We offer the following discounted flat rate shipping options to Canada:
- USPS First Class International Package - $19.95 (2-3 weeks)
- Orders $200+ ship free.
- EXPEDITED OPTIONS - Need it faster? Send us an email for pricing.
Please note that International shipments may be subject to Customs Fees (taxes, duties, processing fees, brokerage fees, etc.). These fees are NOT included in your shipping charges. You may be asked to pay these fees by your carrier in order to obtain your order. All Natural Collection has no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office to find out more.
We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
We offer the following flat rate shipping option to select countries (see below). Please note we no longer automatically include free samples as this can change your total customs value. If you would like free samples - please let us know in the comment section at checkout. Please note we do not ship to freight forwarding companies.
Pricing does NOT include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by their local Customs office. The purchaser is responsible for tracking their package once it is tendered to the carrier (USPS). Tracking may be unavailable to certain countries. Please note that packages may be delayed due to the destination country’s customs clearance procedures.
We will notify you of any complications with your credit card.
Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.
*We are unable to ship shampoo, conditioner, nail polish or hair spray internationally. These products are considered hazardous materials and are required to be shipped by ground-only transport due to air transport restrictions and regulations.
All Natural Collection currently ships to the following countries:
Don't see your country listed? Reach out to email@example.com we will do our best to accommodate your request.